Surprising Statistics About Internet Service Providers In My Area

According to a study by Accucenture, internet service providers in my area were one of the most prominent services where two-thirds of consumers switched in 2011. Also included in the list of industries where the most switching occurred were cell phone and wireless services, banking and retail. Participating consumers stated that not receiving what was promised in terms of service was the most frustrating issue that they had experienced. And a surprising number of consumers took the advice of people they knew when considering where to do business, with thirty-two percent crediting social media site comments by acquaintances for having had some impact on their decisions. As well, the power of word of mouth appeared to still be as effective, as even comments or reviews using social media had an influence in the buying decisions of 29% of participants.