RealNetworks E-Commerce Practices Result In Settlement Fund
Compensation may be coming for those who say they didn’t sign up for service from RealNetworks. A complaint filed by prosecutors in Washington state disputed the music-streaming service’s e-commerce practices. Real Networks was already under investigation by the Washington State Attorney General Rob Mckenna. McKenna said deceptive practices included pre-checked boxes not necessarily apparent to the consumer, and free trials for subscriptions services that ultimately were not free. RealNetworks has said that it will set up a compensation fund of $2 million dollars for affected consumers, in addition to paying the Attorney General’s office $400,000 for legal costs. The company has stated that it does not agree with the filed complaint from the Attorney General’s office, but did acknowledge that some aspects of its practices were not what its customers would normally expect from the company.