Charter Internet Revealed

It is only fair that consumers have a chance to compare Charter Internet with some of the most common questions asked about high speed internet providers. They certainly get an “A” for simplicity since there is only 1 plan available. But it is ranked at the top of the speed class up to 5 Mbps. Another thing to note is that broadband speeds are constantly being improved, so it is important to find and compare the latest offers from the top high speed cable and DSL providers.

So here they are the FAQs about Charter Internet.

Do I need an additional phone line?

No additional phone line is needed since the internet runs on your Charter Cable TV line. However, something you may consider is switching from your local phone carrier to Charters digital phone service. Be sure to compare what you currently have in terms of features and price to see how it stacks up their solution.

Do I have to purchase a modem?

Most of the online only charter communication specials I’ve ran across offer a free modem & free wireless router. It is safe to say that expectations nowadays would have your provider give you the free modem, but the wireless router certainly is a nice bonus. Without the online promotion, you can expect to lease a modem for around $3/mth.

Is there an activation/installation fee?

Short Answer is YES. According to the agent on the Chat Live feature, there is an activation fee, but she would not go into details since it varies by location. The agent over the phone was a lot more helpful and ball-parked a $49 fee for installation, but also said it depended on location. So with Internet you can expect this added fee that is super hidden in their promotional material.

Will my price be fixed or will it change in the future?

The rates on both plans jump significantly after 6 months. You can expect an increase in the range of $19.99 to $54.99 and from $34.99 to $59.99 depending on the plan you choose. Note that rates may be slightly different in your area, but it sure gives you an idea of what to expect. Be sure to also check out pricing if you are planning on bundling your internet with Charter TV.

Does Charter offer unlimited access?

Charter Net has an always on connection, so you can enjoy as much of the internet as you like.

Is security software included with my account?

Yes – They include virus, hacker and spam security software while you are subscribed with them.

Are there any other hidden charges?

Aside from the hidden $49 installation fee (give or take), there is also a $10 more fee per month if you don’t currently have another one of charters services. So be sure to weigh those figures into your calculations. The good news is no contract that ties you in after the promotional period. So if you don’t want to put up with the rate hike, you can switch after 6 months.

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